Reading your chart

What ChartKey shows, where each piece came from, and why it may not match your portal exactly.

The Chart screen is the organized view of what your connected clinics have shared, grouped so you can find one thing quickly.

What you will usually find

• Conditions. The problem list your clinicians maintain, plus diagnoses recorded at individual visits.
• Medications. What has been prescribed, with the instructions as written.
• Allergies. Substances on file, with the reaction where it was recorded.
• Results. Lab and diagnostic results, with values and dates.
• Immunizations. Vaccines on record.
• Procedures. Procedures recorded with dates.
• Visits. Encounters, including who and where when that was shared.
• Documents. Clinical notes and reports, when the organization releases them.

Not every organization shares every category, and the mix can differ between two of your clinics. An empty section usually means that organization did not send that kind of information, not that nothing exists.

Where each item came from

Every item in your chart came from a clinic you connected. ChartKey does not invent entries, and nothing you say to Keeper is silently filed as a clinical fact: notes you add are stored as your own notes, labelled that way.

Why your chart may differ from your portal

Your hospital's portal shows the record as that hospital keeps it. ChartKey holds a copy of what the hospital shares through a standard interface, which is a defined set of information rather than a screen-for-screen mirror. Two ordinary consequences:

• Timing. A result added an hour ago may not be here yet.
• Scope. Some things, like billing detail or scanned images, are usually not part of what gets shared.

If something looks wrong rather than merely missing, see Something looks wrong in my records.