How can we help?

Getting started

Getting started with ChartKeyThe first ten minutes: set up your profile, connect a clinic, and see your records arrive.

How do I…

Your care circleHow to let someone help with your records, exactly what they can see, and how to stop it. Connect your hospital or clinicBring your records into ChartKey by signing in to your patient portal — MyChart and hundreds of others. Switching between profilesOne account, several people, and how to be sure whose records you are looking at. Adding a note or a symptomHow to record how you have been feeling, and where what you write ends up. Something looks wrong in my recordsWho can correct a record, why ChartKey usually cannot, and how to get it fixed properly. Records are not updatingWhat to check when new results or visits stop arriving from a clinic you connected. Settings, and making ChartKey easier to useText size, motion, captions, how Keeper sounds, and where to find your connections. Talking with KeeperHow to start a conversation by voice or typing, what the screen is doing, and how to end it. Getting ready for a visitPull the recent picture together before an appointment, so you walk in with your questions in hand. Your data rights — export and deleteYour records are yours. How to download everything ChartKey holds, and how to delete your account completely. Your timelineThe chronological view of your health story, and how to find a particular moment in it.

Looking something up

Words ChartKey usesA short glossary, for when a word on screen is not the word you would have picked.

Understanding ChartKey

How your records are protectedThe controls that stand between your health information and anyone else, described plainly. Keeper's suggestions, and where they come fromWhy Keeper sometimes surfaces a follow-up, how it decided, and why you always have the last word. Reading your chartWhat ChartKey shows, where each piece came from, and why it may not match your portal exactly. What ChartKey does not doThe honest limits, so you know what still needs your portal, your phone, or your clinician. What is Keeper?Keeper is ChartKey's AI companion. What it does, what it never does, and how it uses your records.